Chocodate Delight

Privacy Policy

Last updated: July 2026

Butterora ("we"), operated by SJB Gaanv Wale, is committed to protecting your personal information.

Information We Collect

• Name, email, phone when you order or subscribe
• Shipping address for delivery
• Payment info processed securely via Razorpay we never store card details

How We Use It

• To process and deliver orders
• To send order confirmations and updates
• To send newsletters (only if opted in)

Contact

Email: support@butterora.com · +91 78912 77785

Refund & Return Policy

Last updated: July 2026

Returns Accepted Within 7 Days If:

• Product damaged or broken on arrival
• Wrong product delivered
• Seal tampered or packaging compromised

Refunds

Processed within 5–7 business days to your original payment method.

How to Raise a Return

Email support@butterora.com or WhatsApp +91 78912 77785 with your order ID and photo within 7 days.

Shipping Policy

Last updated: July 2026

Processing Time

Orders processed within 1–2 business days of payment.

Delivery Time

• Metro cities: 3–5 business days
• Other cities: 5–8 business days
• Remote areas: 7–12 business days

Shipping Charges

Free shipping above ₹499. ₹60 charge below ₹499.

Terms & Conditions

Last updated: July 2026

By using butterora.com and placing orders, you agree to these Terms.

Pricing

All prices in INR inclusive of taxes. We reserve the right to change prices.

Governing Law

Governed by laws of India. Disputes subject to courts in Udaipur, Rajasthan.

Contact

SJB Gaanv Wale · support@butterora.com · +91 78912 77785